Refund policy

Epromartly, we want you to feel confident with every purchase. If you are not fully satisfied, we offer a straightforward return and refund process.

30-Day Return Policy
You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return
To initiate a return, please contact us at:
Email: support@epromartly.shop

Return Address:
651 Winyah Dr, Orlando, Florida 32803, USA

Once your return request is approved, we will provide instructions on how to send your item back. Please do not send items without contacting us first, as they will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies, please contact us before making a return.

Exchanges
If you would like to exchange an item, the quickest way is to return the original product and place a new order after your return is approved.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason. Items must still meet the return conditions listed above.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to complete the transaction. If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us
Email: support@epromartly.shop
Phone: +1 310-345-4519

Thank you for shopping with Epromartly.