Our Response Time
At Epromartly, we value your time and are committed to providing prompt and helpful support. Below you'll find information about our typical response times across different channels.
Email Support
We aim to respond to all email inquiries within 24–48 hours on business days (Monday–Friday). Emails received on weekends or public holidays will be responded to on the next business day.
Live Chat
Our live chat support is available during business hours. We typically respond within a few minutes during operating hours.
Order Inquiries
For questions related to your order status, shipping, or tracking, we aim to respond within 24 hours on business days. You can also track your order directly using the tracking link provided in your shipping confirmation email.
Returns & Refunds
Return and refund requests are reviewed within 2–3 business days of receiving your inquiry. Once a return is approved and the item is received, refunds are typically processed within 5–10 business days.
Business Hours
- Monday – Friday: 9:00 AM – 6:00 PM (GMT+6)
- Saturday – Sunday: Closed
- Public Holidays: Closed
Contact Us
If you haven't received a response within the expected timeframe, please don't hesitate to follow up. We're here to help and want to make sure your questions are answered as quickly as possible.
Email us at: support@epromartly.shop